WebTVgems.com often receives questions regarding the various products offered. To address these frequent questions, we have listed the most common questions asked about purchasing, downloading, and accessing the products.
I’m new to downloading, how easy is it to get started?
You can be downloading within moments. We’ll guide you through the short process, to help you get started. If you have any questions, simply send us an email and our support staff will be more than happy to assist you.
What movies do you have?
The network has almost every movie in the world. Stay connected with our millions of satisfied users and find any movie you’re looking for!
I thought the software was free. Why am I being asked to pay?
The software is completely free of charge. What you pay goes towards supporting our technical team and paying for the creation of more user guides. If you’re unsatisfied, you can always cancel your membership and keep the software.
Is your software Mac compatible?
Yes, we do have software for Mac users.
I use AOL, will this service work for me?
Our software is completely AOL-friendly!
If I have a question, who can I contact?
Our technical staff is available 24/7 to answer all of your questions. Click here to reach our support staff
Do I need a high speed connection, DSL or cable connection?
No. Faster connections will give you faster downloads, but a standard dial-up connection will work fine.
How long does it normally take to download a file?
It really depends on the speed of your connection. With a regular 56.6 Kbps modem, a three megabyte file will take about seven minutes to download. Larger files will take more time to download.
How long will I have to wait to gain access to your website?
We provide instant access! After joining, your email address will be added to our database, and an email giving you your account details will be sent within seconds.
Is my registration secure and confidential?
Your privacy is very important to us. We’ll never share your information with other organizations or individuals.
Tell me more about your 100% Satisfaction Guarantee
If you’re ever unsatisfied with your membership, you can simply cancel with no further obligations.
What if I cannot find what I’m looking for?
If you can’t find your files, you should try again in an hour or two. Users are connecting and disconnecting constantly, and it’s likely that a user with what you want will connect sooner or later. Just keep trying!
When I download, it’s often slow.
The speed of your downloads will vary depending on your connection and that of your source. The limit is often one or the other.
When I open the software, it does not want to connect to the server.
This is due to firewall software on your computer blocking the network traffic. The program cannot connect if your firewall is blocking access. If you have Windows XP, disable the XP firewall in the systems settings in the control panel. To do so, simply follow these directions:
1. Click on the START button (lower left corner of Desktop). Go: Start, Settings, Control Panel.
2. Double-click Networking and Internet Connections, and then click Network Connections.
3. Right-click the connection on which you would like to disable the Firewall, and then click Properties.
4. On the Advanced tab, click the box to clear the option to Protect my computer or network. You don’t have to completely disable the built-in Windows XP firewall.
